Health and Welfare
When your dog is with me, their health and welfare is my main concern at all stages of the grooming process. Should I believe your dog is experiencing any fear or stress at any time, I will, where possible, employ alternative strategies to alleviate this. This may require extra time or sessions to overcome this problem.
During grooming, it is possible pre-existing conditions are noticed, which you will be informed of so that you can seek veterinary advice. Rarely, accidents can happen while grooming or medical issues can arise.
In the unlikely event of this happening, you authorise me to seek emergency veterinary treatment. Pets, which are pregnant or in season, will not be accepted for a groom.
Salon Exclusivity
I operate strictly by appointment. The quoted price includes salon exclusivity. This helps ensure a calm, low-risk environment. The only time more than one dog is allowed in the grooming area is when they are from the same household.
Time Keeping
My appointment slots are timed to each dog, with a period of time to try and prevent any overlap. This ensures I am not rushing to complete your dog.
The appointment time given is the time I expect you to arrive to the salon. If you are late, this will incur a fee.
Customers who are 30 minutes late or more will be deemed a ‘no show’ and charged the full appointment fee. I ask that everyone shows the same courtesy.
Pricing
All quoted prices assume:
- The dog’s coat is well maintained – free from knots, mats, and tangles.
- The dog is well-behaved, shows no aggression and is groomed at our recommended periods.
- Charges will be incurred for matted coats, those that are poorly maintained, or dogs
- with fleas. All charges are payable before you leave the salon with your pet.
- Payment should be made by cash so please be aware of this before picking up your dog.
Cancellations and No-Shows.
I appreciate that sometimes you may need to rearrange your dog’s appointment. As long as this is done with more than 24 hours’ notice there will be no charge.
Any failure to show or cancel with less than 24 hours’ notice (except in extreme circumstances) will result in the full fee being paid, and no further appointments being booked until the account is settled.
Neglected / Matted Coats
I practice humanity before vanity. Should a dog be presented with a matted or neglected coat, if my opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with
The Animal Welfare Act 2006. (Animals are to be protected from pain, injury, and suffering). In instances where the above is necessary, it can lead to skin irritation and other conditions.
On some breeds the coat may not grow back in the same manner. I will not be liable for any effects which may arise from this.
Aggressive and Poorly Socialised Dogs
I reserve the right to refuse to groom any dog if we believe it may cause injury to itself or myself. If a dog exhibits aggression or behaviour I have not been informed of prior to the groom, the session will be stopped immediately.
I must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to the dangerous dog’s act which holds owners liable for bites and Injuries.
Please toilet your dog before attending their appointment to avoid any accidents.
Grooming Feedback
After each session, I will inform you of any problems I have encountered, or any concerns that I have for your dog. This is the time to inform me of any concerns you have in relation to the groom.
Most of my business is repeat custom, and I wish to maintain my standards and reputation. I often take pictures to show examples of before and after work and to use for training and information.
Should you not wish for photos of your dog to appear on social media please inform me at the time of the groom. I also ask that should you have a problem, I am approached prior to any negative reviews being left on social media.
Customer details
Your details are held in confidence by me, as a reference to the safe grooming of your dog. They will be held confidentially on a computer system and will not be shared with anyone else down to The Data Protection Act 2018.
Current Vaccinations/Veterinarian Information
By using my services, I would recommend that all dogs are up to date with vaccinations as I focus on the health and safety of all dogs in my salon.
If your dog is not vaccinated, you must be aware that it is your dog that will be at risk, and I will not be liable for any diseases that the dog may pick up.
Dangerous Dogs
I will not groom any dog that is, or is crossed with, a Pit Bull Terrier, Dogo Argentino, Perro De Presa Canario, Dogo Canario, Japanese Tosa, Fila Brasileiro, Czechoslovakian Wolfdog, Saarloos Wolfhound/Wolfdog or any wolf hybrid.
I will not groom any dog that must be registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act.